Its hard to improve a business which is not repeatable. Once we have defined the roles and responsibility is assigned to individuals we can start looking at the processes for where they can be improved.
A recent example of this is a company which had highly skilled electrician order and chasing deliveries of difficult to source consumables. By moving the ordering and chasing from the five skilled electrician to a Purchaser Role carried out by the Administrator saved in the region of £5,000 per year purely on time spent. Additional saving are surely to be made by a single role knower the best and most cost effective place to order any given consumable.