To enable your employees to be effective in what they do they need to know what needs to be done and when. This helps remove waste and provide a consistent customer service.
Aflier.com will work with you to map your current business process focussing on the different roles within your business. We identify the different roles within your business.
For smaller businesses an employee may perform more than one role. If you are a sole trader you perform all the roles and probably concentrate on some roles and forget others which can hinder the growth of your business.
Once roles are identified you can schedule them, do them consistently and assign them to employees or have the information you need to higher a new employee.